Thank you for shopping at Lunava LLC. We are committed to providing you with high-quality products and excellent customer service. If you are not satisfied with your purchase, we are here to help. Please read our Refund and Return Policy carefully.

1. General Return Policy
   If you are not satisfied with your purchase, you may return your purchase within 7 days of receipt.
   Items must be in original condition, unused, and with original packaging and all tags.
   We reserve the right to refuse returns if the item does not meet our return requirements.
2. Return Process
   To initiate a return, please follow the steps below:

Contact Us: Please contact our Customer Service by email at ([email protected]) or by calling (+1 (872) 322-5829) within 7 days of receiving your order. Please include your order number and a statement of reason for the return.

Return Authorization: Once we receive your request, we will provide you with a Return Authorization (RA) number and return instructions.

Return Shipping: Please package the item securely and include the RA number on the package. You will be responsible for the shipping costs associated with your return unless the return is due to our error or the item itself is defective.

Return Processing: Once we have received your return and verified its condition, we will process your refund. Refunds will be made to your original method of payment and are expected to take 7-10 business days.

3. Non-Returnable Items
   The following items are not eligible for return:
   Opened or used personal care items
4. Exchanges
   If you need to exchange an item for the same product or a different size/color, please follow our return process outlined above and indicate your exchange request in your letter.
5. Defective or Damaged Items
   If the item you received is defective or damaged, please contact us immediately at ([email protected]). We may require that you provide photos of the item before processing your return. We will cover the return shipping costs for defective or damaged items.
6. Refund Processing Time
   We will process refunds within 7-10 business days of receiving the return. Refunds will be issued to your original method of payment. Please note that your bank or credit card company may need additional time to process the refund.
7. Contact Us
   If you have any questions about our return policy or need help with a return, please feel free to contact us through our Contact Us page